Contact

Write to us

Support, licence questions, a bug or an idea: send us an e-mail or use the contact form. A person reads every message, and we answer by e-mail.

The fastest way to reach us, for every topic.

support@awacino.com

Write to us right here on the page. You get a ticket number by e-mail straight away.

Phone: +49 (0) 7221 97222-12
Fax: +49 (0) 7221 97222-13

Monday to Friday, business hours (CET).

Awacino is operated by ImageNotion UG (haftungsbeschränkt), Hofackerstrasse 6, 76532 Baden-Baden, Germany.

Help us help you

What to put in your message

A few details save a round of questions, so you get the answer sooner.

The e-mail address of your Awacino account
The devices involved and their systems, for example iPhone, Windows 11 or a Raspberry Pi with the Unattended Client
What you did: Beam out, Beam in, Agentic Beam
What you expected, and what happened instead
The time it happened, and a screenshot of any message

The e-mail address of your Awacino account
Your plan, or the slots you bought
Where you paid: Stripe on the website, or the App Store or Google Play in the app
Your invoice or receipt number, if you have one

Please never send passwords or an active Beam-in code by e-mail. We will never ask for them.