The device I want to reach is not online

• Check that the device shows a green dot under My devices. Without it, Awacino is not running there.
• Make sure the device is switched on, connected to its network, and signed in with the same account.
• For a network you want to reach at any time, set up unattended access on one device in it.

The connection does not finish

• Give it a moment: finding the direct path can take a few seconds, the screen shows each step.
• Open your account and use Open network check. It shows whether a direct connection is possible from the network you are in.
• Some public or hotel Wi-Fi networks block direct connections. Try mobile data instead.

I am connected, but a device over there does not answer

• Check what the connection allows: with Screen or One port you only reach that, not the whole network.
• Use the address the device has in that network, for example the one shown in its router.
• If you came in with a code, the code decides what you can reach. Ask the person who created it.

A code does not work

• Check that you entered all 16 characters, or scan the QR code instead.
• The code may have been deleted or may have run out. Ask for a new one.

Still stuck?

Write to us through the contact form. Tell us which devices are involved (for example iPhone, Windows 11 or a Raspberry Pi), what you tried and what the app showed.